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button:disabled{background:#ccc;cursor:not-allowed}.success-text{margin-top:20px;padding:12px;background:#d4edda;color:#155724;border:1px solid #c3e6cb;border-radius:6px;text-align:center;font-size:14px}.error-text{margin-top:20px;padding:12px;background:#f8d7da;color:#721c24;border:1px solid #f5c6cb;border-radius:6px;text-align:center;font-size:14px}@media (max-width: 480px){.forgot-password-container{margin:20px;padding:20px}.forgot-password-container h2{font-size:20px}}.dashboard-sidebar{width:250px;background:linear-gradient(180deg,#1e3c72,#2a5298);color:#fff;display:flex;flex-direction:column;justify-content:space-between;padding:1.5rem 1rem;min-height:100vh;box-shadow:2px 0 8px #0003;position:fixed;top:0;left:0;z-index:1000}.sidebar-header{font-size:1.6rem;font-weight:700;margin-bottom:2rem;text-align:center;color:#a8d0e6}.sidebar-nav{display:flex;flex-direction:column;gap:1rem}.sidebar-nav button{background-color:transparent;border:none;color:#fff;padding:.75rem 1rem;text-align:left;font-size:1rem;cursor:pointer;border-radius:5px;transition:all .2s ease}.sidebar-nav button:hover{background-color:#4a90e2;color:#fff}.btn-logout{background-color:#0077b6;border:none;color:#fff;padding:.75rem 1rem;font-weight:700;cursor:pointer;border-radius:5px;transition:all .2s ease;margin-top:auto}.btn-logout:hover{background-color:#0096c7}.dashboard-container{display:flex;min-height:100vh}.dashboard-content{margin-left:250px;padding:2rem;width:calc(100% - 250px);transition:all .3s ease}@media (max-width: 768px){.dashboard-sidebar{position:fixed;left:-250px;transition:all .3s ease}.dashboard-sidebar.open{left:0}.dashboard-content{margin-left:0;width:100%}}.dashboard-sidebar{width:250px;background-color:#1e1e2f;color:#fff;padding:1.5rem;height:100vh;position:fixed;top:0;left:0;transition:transform .3s ease-in-out;z-index:1000}.dashboard-sidebar.open{transform:translate(0)}.close-sidebar-btn{background:none;border:none;color:#fff;font-size:1.5rem;position:absolute;right:15px;top:10px;cursor:pointer}.toggle-sidebar-btn{display:none}@media (max-width: 768px){.toggle-sidebar-btn{display:block;font-size:1.8rem;background:transparent;border:none;cursor:pointer;position:fixed;top:15px;left:15px;color:#1e1e2f;z-index:1100}.dashboard-sidebar{position:fixed;top:0;left:0;height:100%}}Dashboard container .dashboard-layout{display:flex;min-height:100vh}.dashboard-main{margin-left:250px;padding:2rem;width:calc(100% - 250px);transition:all .3s ease}@media (max-width: 768px){.dashboard-main{margin-left:0;width:100%}.toggle-sidebar-btn{display:block;font-size:1.5rem;margin-bottom:1rem;background:transparent;border:none;cursor:pointer}}.dashboard-layout{display:flex;min-height:100vh}.dashboard-sidebar{width:250px;background-color:#1e1e2f;color:#fff;padding:20px;height:100vh;position:fixed;top:0;left:0;transition:transform .3s ease-in-out}.dashboard-sidebar.mobile{transform:translate(-100%)}.dashboard-sidebar.open{transform:translate(0);z-index:1000}.dashboard-main{flex:1;margin-left:250px;padding:20px;transition:margin-left .3s ease-in-out}@media (max-width: 768px){.dashboard-main{margin-left:0}}.toggle-sidebar-btn{position:fixed;top:15px;left:15px;background:#1e1e2f;color:#fff;border:none;font-size:24px;padding:8px 12px;border-radius:6px;cursor:pointer;z-index:1100}.close-sidebar-btn{background:transparent;color:#fff;border:none;font-size:22px;position:absolute;top:10px;right:15px;cursor:pointer}html,body{min-height:100vh;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,sans-serif;background:#fff}.ticket-container{min-height:100vh;display:flex;justify-content:center;align-items:center;padding:2rem}.ticket-wrapper{max-width:480px;width:100%;background:#fff;padding:3rem 2.5rem;border-radius:20px;border:1px solid #e5e7eb;box-shadow:0 20px 40px #0000001a,0 10px 20px #0000000d;position:relative}.ticket-wrapper:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,#667eea,#764ba2);border-radius:20px 20px 0 0}.ticket-title{font-size:1.875rem;font-weight:800;text-align:center;margin-bottom:.5rem;color:#1f2937}.ticket-subtitle{text-align:center;color:#6b7280;margin-bottom:2.5rem}.ticket-form{display:flex;flex-direction:column;gap:1.5rem}.form-label{display:block;font-size:.875rem;font-weight:600;color:#374151;margin-bottom:.5rem}.ticket-form input,.ticket-form textarea,.ticket-form select{width:100%;padding:1rem;border:2px solid #e5e7eb;border-radius:12px;font-size:1rem;transition:all .2s ease;background:#fff;font-family:inherit}.ticket-form textarea{min-height:120px;resize:vertical}.ticket-form input:focus,.ticket-form textarea:focus,.ticket-form select:focus{border-color:#667eea;outline:none;box-shadow:0 0 0 4px #667eea1a}.ticket-form button{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;padding:1rem 2rem;border:none;border-radius:12px;font-weight:700;cursor:pointer;text-transform:uppercase;transition:all .2s ease;position:relative;overflow:hidden}.ticket-form button:before{content:"";position:absolute;top:0;left:-100%;width:100%;height:100%;background:linear-gradient(90deg,transparent,rgba(255,255,255,.2),transparent);transition:left .5s ease}.ticket-form button:hover{transform:translateY(-2px);box-shadow:0 10px 25px #667eea4d}.ticket-form button:hover:before{left:100%}.ticket-message{margin-top:1.5rem;font-size:.95rem;text-align:center;color:#059669;font-weight:600;padding:.75rem;background:#10b9811a;border-radius:8px;border:1px solid rgba(16,185,129,.2);display:block}.file-name{font-size:.875rem;color:#6b7280;margin-top:.5rem;background:#f9fafb;border-radius:6px;font-style:italic;padding:.5rem;display:block}@media (max-width: 640px){.ticket-wrapper{padding:2rem 1.5rem;border-radius:16px}.ticket-title{font-size:1.5rem}}:root{--primary-color: #2563eb;--primary-dark: #1e40af;--primary-light: #3b82f6;--success-color: #10b981;--warning-color: #f59e0b;--danger-color: #ef4444;--info-color: #06b6d4;--gray-50: #f9fafb;--gray-100: #f3f4f6;--gray-200: #e5e7eb;--gray-300: #d1d5db;--gray-600: #4b5563;--gray-700: #374151;--gray-900: #111827;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -1px rgba(0, 0, 0, .06);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -2px rgba(0, 0, 0, .05);--transition: all .3s cubic-bezier(.4, 0, .2, 1)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-color:var(--gray-50);color:var(--gray-900)}.dashboardprofile-container{min-height:100vh;padding:2rem 1rem}.dashboard-wrapper{max-width:1400px;margin:0 auto;animation:fadeIn .6s ease-out}.dashboard-header{margin-bottom:2rem;animation:slideDown .5s ease-out}.dashboard-header h1{font-size:2.5rem;font-weight:700;color:#180662;margin-bottom:.5rem;text-shadow:2px 2px 4px rgba(0,0,0,.2)}.dashboard-header p{font-size:1.125rem;color:#160a0ae6}.profile-card{background:#fff;border-radius:16px;padding:2rem;margin-bottom:2rem;box-shadow:var(--shadow-lg);transition:var(--transition);animation:slideUp .6s ease-out}.profile-card:hover{transform:translateY(-4px);box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a}.profile-content{display:flex;align-items:center;gap:1.5rem}.profile-avatar{background:linear-gradient(135deg,var(--primary-color),var(--primary-light));border-radius:50%;padding:1.5rem;box-shadow:0 8px 16px #2563eb4d;animation:pulse 2s infinite}.profile-avatar svg{width:3rem;height:3rem;color:#fff}.profile-info{flex:1}.profile-info h2{font-size:1.875rem;font-weight:600;color:var(--gray-900);margin-bottom:1rem}.profile-details{display:flex;flex-direction:column;gap:.5rem}.profile-detail-item{display:flex;align-items:center;gap:.5rem;color:var(--gray-600);font-size:.95rem;transition:var(--transition)}.profile-detail-item:hover{color:var(--primary-color);transform:translate(4px)}.profile-detail-item svg{width:1.125rem;height:1.125rem}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1.5rem;margin-bottom:2rem}.stat-card{background:#fff;border-radius:16px;padding:1.5rem;box-shadow:var(--shadow-md);transition:var(--transition);position:relative;overflow:hidden;animation:slideUp .7s ease-out}.stat-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:4px;background:linear-gradient(90deg,var(--primary-color),var(--primary-light))}.stat-card:hover{transform:translateY(-6px);box-shadow:var(--shadow-lg)}.stat-card:nth-child(1):before{background:linear-gradient(90deg,#2563eb,#3b82f6)}.stat-card:nth-child(2):before{background:linear-gradient(90deg,#f59e0b,#fbbf24)}.stat-card:nth-child(3):before{background:linear-gradient(90deg,#eab308,#fde047)}.stat-card:nth-child(4):before{background:linear-gradient(90deg,#10b981,#34d399)}.stat-card-content{display:flex;align-items:center;justify-content:space-between}.stat-info h3{font-size:.875rem;font-weight:500;color:var(--gray-600);text-transform:uppercase;letter-spacing:.5px;margin-bottom:.5rem}.stat-info p{font-size:2.5rem;font-weight:700;color:var(--gray-900)}.stat-card:nth-child(2) .stat-info p{color:#f59e0b}.stat-card:nth-child(3) .stat-info p{color:#eab308}.stat-card:nth-child(4) .stat-info p{color:#10b981}.stat-icon{border-radius:50%;padding:1rem;background:var(--gray-100)}.stat-card:nth-child(1) .stat-icon{background:#dbeafe}.stat-card:nth-child(2) .stat-icon{background:#fed7aa}.stat-card:nth-child(3) .stat-icon{background:#fef3c7}.stat-card:nth-child(4) .stat-icon{background:#d1fae5}.stat-icon svg{width:2rem;height:2rem}.tickets-section{background:#fff;border-radius:16px;padding:2rem;box-shadow:var(--shadow-lg);animation:slideUp .8s ease-out}.tickets-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:1.5rem;padding-bottom:1rem;border-bottom:2px solid var(--gray-100)}.tickets-header h3{font-size:1.5rem;font-weight:600;color:var(--gray-900)}.view-all-btn{background:transparent;border:none;color:var(--primary-color);font-weight:500;font-size:.95rem;cursor:pointer;padding:.5rem 1rem;border-radius:8px;transition:var(--transition)}.view-all-btn:hover{background:var(--gray-100);color:var(--primary-dark)}.tickets-list{display:flex;flex-direction:column;gap:1rem}.ticket-item{border-left:4px solid var(--primary-color);background:var(--gray-50);padding:1.25rem;border-radius:0 12px 12px 0;transition:var(--transition);cursor:pointer}.ticket-item:hover{background:var(--gray-100);transform:translate(4px);box-shadow:var(--shadow-md)}.ticket-content{display:flex;flex-direction:column;gap:.75rem}.ticket-header{display:flex;align-items:center;gap:.75rem;flex-wrap:wrap}.ticket-title{font-weight:300;color:var(--gray-900);font-size:1rem}.ticket-status{padding:.25rem .75rem;font-size:.75rem;font-weight:600;border-radius:12px;text-transform:capitalize}.status-resolved,.status-closed{background:#d1fae5;color:#065f46}.status-in_progress{background:#fef3c7;color:#92400e}.status-open,.status-pending{background:#fed7aa;color:#9a3412}.ticket-description{color:var(--gray-600);font-size:.9rem;line-height:1.5}.ticket-date{color:var(--gray-500);font-size:.8rem}.empty-state{text-align:center;padding:4rem 2rem}.empty-state svg{width:4rem;height:4rem;color:var(--gray-300);margin:0 auto 1rem}.empty-state p{color:var(--gray-600);margin-bottom:.5rem}.empty-state .subtitle{font-size:.875rem;color:var(--gray-500)}.loading-container{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--gray-50)}.loading-content{text-align:center}.spinner{width:3rem;height:3rem;border:4px solid var(--gray-200);border-top-color:var(--primary-color);border-radius:50%;animation:spin 1s linear infinite;margin:0 auto 1rem}.loading-content p{color:var(--gray-600);font-size:1rem}@keyframes slideDown{0%{opacity:0;transform:translateY(-20px)}to{opacity:1;transform:translateY(0)}}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@keyframes pulse{0%,to{transform:scale(1)}50%{transform:scale(1.05)}}@media (max-width: 768px){.dashboard-header h1{font-size:2rem}.dashboard-header p{font-size:1rem}.profile-card{padding:1.5rem}.profile-content{flex-direction:column;text-align:center}.profile-info h2{font-size:1.5rem}.stats-grid{grid-template-columns:1fr;gap:1rem}.stat-info p{font-size:2rem}.tickets-section{padding:1.5rem}.tickets-header{flex-direction:column;align-items:flex-start;gap:1rem}.ticket-item{padding:1rem}}@media (max-width: 480px){.dashboard-container{padding:1rem .5rem}.dashboard-header h1{font-size:1.75rem}.profile-card,.tickets-section{padding:1rem}.stat-info p{font-size:1.75rem}}@media print{.view-all-btn{display:none}.ticket-item{page-break-inside:avoid}}.ticket-form-page{max-width:650px;margin:30px auto;padding:0;background-color:#fff;border-radius:12px;box-shadow:0 4px 12px #00000014;font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;overflow:hidden;border:1px solid #e5e7eb}.form-header{background:#2563eb;padding:1.5rem;color:#fff;text-align:center;border-bottom:3px solid #1e40af}.form-group input{color:#000}.form-header h2{margin:0 0 .375rem;font-size:1.5rem;font-weight:600}.form-header p{margin:0;font-size:.875rem;opacity:.9}.ticket-form-page form{padding:1.5rem;display:flex;flex-direction:column;gap:1.125rem}.form-group{display:flex;flex-direction:column;gap:.375rem;color:#000}.form-group label{font-size:.875rem;font-weight:600;color:#374151;display:flex;align-items:center;gap:.25rem}.form-group input[type=text],.form-group textarea,.form-group select{padding:.75rem;border:2px solid #d1d5db;border-radius:8px;font-size:.9375rem;font-family:inherit;transition:all .2s ease;background-color:#fff}.form-group input[type=text]:focus,.form-group textarea:focus,.form-group select:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.form-group textarea{resize:vertical;min-height:100px;line-height:1.5;color:#000}.form-group select{cursor:pointer}.file-input-wrapper{position:relative}.form-group input[type=file]{padding:.75rem;border:2px dashed #d1d5db;border-radius:8px;cursor:pointer;font-size:.875rem;transition:all .2s ease}.form-group input[type=file]:hover{border-color:#3b82f6;background-color:#f0f9ff}.file-name{display:inline-flex;align-items:center;gap:.5rem;margin-top:.5rem;padding:.5rem .875rem;background:#f0f9ff;border:1px solid #bfdbfe;border-radius:6px;font-size:.875rem;color:#1e40af;font-weight:500}.file-name svg{stroke:#3b82f6}.form-group select option,.form-group select{color:#000!important;background-color:#fff}.error-alert{margin:1.25rem 1.5rem 0;padding:.875rem;background:#fef2f2;border:2px solid #fecaca;border-left:4px solid #ef4444;border-radius:8px;color:#991b1b;font-size:.875rem;font-weight:500;display:flex;align-items:center;gap:.625rem}.error-alert svg{flex-shrink:0;stroke:#ef4444}.submit-btn{background:#3b82f6;color:#fff;border:none;padding:.75rem 1.25rem;border-radius:8px;font-size:.9375rem;font-weight:600;cursor:pointer;transition:all .2s ease;box-shadow:0 2px 6px #3b82f64d;display:flex;align-items:center;justify-content:center;gap:.5rem;margin-top:.25rem}.submit-btn:hover:not(:disabled){background:#2563eb;transform:translateY(-1px);box-shadow:0 4px 10px #3b82f666}.submit-btn:disabled{background:#9ca3af;cursor:not-allowed;box-shadow:none;transform:none}.loader{width:18px;height:18px;border:3px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin .8s linear infinite}.modal-overlay{position:fixed;inset:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:1000;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);animation:fadeIn .2s ease}.success-modal{background:#fff;border-radius:16px;padding:2rem;max-width:450px;width:90%;text-align:center;box-shadow:0 20px 40px #0003;animation:slideUp .3s ease}@keyframes slideUp{0%{transform:translateY(30px);opacity:0}to{transform:translateY(0);opacity:1}}.success-icon{width:70px;height:70px;margin:0 auto 1.25rem;background:#10b981;border-radius:50%;display:flex;align-items:center;justify-content:center;animation:scaleIn .5s ease}@keyframes scaleIn{0%{transform:scale(0)}50%{transform:scale(1.1)}to{transform:scale(1)}}.success-icon svg{stroke:#fff;stroke-width:3}.success-modal h3{font-size:1.375rem;font-weight:600;color:#1f2937;margin:0 0 .625rem}.success-modal p{font-size:.9375rem;color:#6b7280;line-height:1.5;margin:0 0 1.5rem}.modal-btn{background:#3b82f6;color:#fff;border:none;padding:.75rem 1.75rem;border-radius:8px;font-size:.9375rem;font-weight:600;cursor:pointer;transition:all .2s ease;box-shadow:0 2px 6px #3b82f64d;width:100%}.modal-btn:hover{background:#2563eb;transform:translateY(-1px);box-shadow:0 4px 10px #3b82f666}@media (max-width: 768px){.ticket-form-page{margin:20px}.form-header{padding:1.25rem}.form-header h2{font-size:1.375rem}.ticket-form-page form{padding:1.25rem;gap:1rem}.success-modal{padding:1.75rem}.success-icon{width:60px;height:60px}.success-modal h3{font-size:1.25rem}}@media (max-width: 480px){.ticket-form-page{margin:10px}.form-header,.ticket-form-page form{padding:1rem}.submit-btn{font-size:.875rem}}.tickets-page{padding:24px;max-width:1400px;margin:0 auto;min-height:100vh;background:#f5f7fa}.page-header{margin-bottom:32px}.page-header h2{margin:0 0 8px;color:#1a1a1a;font-size:28px;font-weight:700}.subtitle{margin:0;color:#6b7280;font-size:15px}.error-banner{background:#fee;color:#c33;padding:16px;border-radius:8px;margin-bottom:24px;border-left:4px solid #c33}.empty-state{text-align:center;padding:80px 20px;color:#9ca3af}.empty-state svg{margin-bottom:16px;opacity:.5}.empty-state h3{color:#4b5563;margin:0 0 8px;font-size:20px}.empty-state p{color:#9ca3af;margin:0}.tickets-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:24px}.ticket-card{background:#fff;border-radius:12px;padding:20px;box-shadow:0 1px 3px #0000001a;transition:all .3s ease;border:1px solid #e5e7eb}.ticket-card:hover{box-shadow:0 4px 12px #0000001a;transform:translateY(-2px)}.card-header{display:flex;align-items:center;gap:8px;margin-bottom:12px}.status-dot{width:8px;height:8px;border-radius:50%}.status-dot.status-open{background:#3b82f6}.status-dot.status-closed{background:#10b981}.status-dot.status-pending{background:#f59e0b}.status-dot.status-in-progress{background:#8b5cf6}.ticket-number{font-family:Courier New,monospace;font-size:13px;color:#6b7280;font-weight:600}.ticket-title{margin:0 0 16px;color:#1a1a1a;font-size:18px;font-weight:600;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-info{display:flex;flex-direction:column;gap:10px;margin-bottom:16px;padding-bottom:16px;border-bottom:1px solid #f3f4f6}.info-item{display:flex;align-items:center;gap:8px;color:#6b7280;font-size:14px}.info-item svg{flex-shrink:0}.card-footer{display:flex;align-items:center;justify-content:space-between;gap:12px}.status-badge{padding:6px 12px;border-radius:20px;font-size:12px;font-weight:600;text-transform:capitalize}.status-badge.status-open{background:#dbeafe;color:#1e40af}.status-badge.status-closed{background:#d1fae5;color:#065f46}.status-badge.status-pending{background:#fef3c7;color:#92400e}.status-badge.status-in-progress{background:#ede9fe;color:#5b21b6}.view-btn{padding:8px 16px;background:#3b82f6;color:#fff;border:none;border-radius:6px;font-size:14px;font-weight:600;cursor:pointer;transition:background .2s ease}.view-btn:hover{background:#2563eb}.modal-overlay{position:fixed;inset:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px;animation:fadeIn .2s ease}.modal-content{background:#fff;border-radius:16px;width:100%;max-width:700px;max-height:90vh;overflow:hidden;display:flex;flex-direction:column;animation:slideUp .3s ease}@keyframes slideUp{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:24px;border-bottom:1px solid #e5e7eb}.modal-header h2{margin:0;font-size:22px;color:#1a1a1a}.close-btn{background:none;border:none;padding:8px;cursor:pointer;color:#6b7280;border-radius:6px;transition:all .2s ease;display:flex;align-items:center;justify-content:center}.close-btn:hover{background:#f3f4f6;color:#1a1a1a}.modal-body{padding:24px;overflow-y:auto}.detail-section{margin-bottom:24px}.detail-section:last-child{margin-bottom:0}.detail-section label{display:block;font-size:13px;font-weight:600;color:#6b7280;text-transform:uppercase;letter-spacing:.5px;margin-bottom:8px}.detail-value{margin:0;color:#1a1a1a;font-size:15px;line-height:1.5}.detail-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:20px;margin-bottom:24px}.description-box{background:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;padding:16px;color:#1a1a1a;line-height:1.6;font-size:15px;white-space:pre-wrap}.image-container{background:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;padding:12px;text-align:center}.ticket-attachment{max-width:100%;height:auto;border-radius:8px;display:block;margin:0 auto;max-height:500px;object-fit:contain}.image-error{color:#ef4444;padding:20px;margin:0}@media (max-width: 768px){.tickets-page{padding:16px}.tickets-grid{grid-template-columns:1fr}.detail-grid{grid-template-columns:1fr;gap:16px}.modal-content{max-height:95vh}.modal-header,.modal-body{padding:20px}}.ticket-detail-page{min-height:100vh;background:#f5f7fa;padding:2rem}.loading-spinner{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:400px;color:#333}.spinner{width:50px;height:50px;border:4px solid #e0e0e0;border-top-color:#3b82f6;border-radius:50%;animation:spin 1s linear infinite;margin-bottom:1rem}@keyframes spin{to{transform:rotate(360deg)}}.error-container_ticket{background:#fff;border-radius:12px;padding:3rem;text-align:center;max-width:500px;margin:2rem auto;box-shadow:0 4px 12px #0000000f;border:1px solid #e5e7eb}.error-container_ticket svg{color:#ef4444;margin-bottom:1.5rem}.error-container_ticket h2{color:#1f2937;margin-bottom:.5rem;font-size:1.5rem}.error-container_ticket p{color:#6b7280;margin-bottom:2rem}.detail-container{max-width:1200px;margin:0 auto;background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 4px 12px #0000000f}.detail-header{background:linear-gradient(to right,#1e40af,#274e8d);padding:2rem;color:#fff;border-bottom:4px solid #1e3a8a}.back-button{display:inline-flex;align-items:center;gap:.5rem;background:#ffffff26;border:1px solid rgba(255,255,255,.3);color:#fff;padding:.625rem 1rem;border-radius:8px;cursor:pointer;font-size:.875rem;font-weight:500;transition:all .2s ease;margin-bottom:1.5rem}.back-button:hover{background:#ffffff40;transform:translate(-4px)}.ticket-header-info{display:flex;justify-content:space-between;align-items:flex-start;gap:2rem;flex-wrap:wrap}.header-left h1{font-size:1.875rem;font-weight:600;margin-bottom:.75rem;line-height:1.3;color:#fff}.ticket-meta{display:flex;align-items:center;gap:.75rem;font-size:.875rem;opacity:.95}.ticket-id{font-weight:600;background:#fff3;padding:.375rem .875rem;border-radius:6px;border:1px solid rgba(255,255,255,.3)}.separator{opacity:.7}.status-badge-large{padding:.625rem 1.25rem;border-radius:8px;font-weight:600;font-size:.875rem;white-space:nowrap;text-transform:capitalize;border:2px solid;box-shadow:0 2px 4px #0000001a}.status-pending{background:#fef3c7;color:#92400e;border-color:#f59e0b}.status-in-progress{background:#dbeafe;color:#1e40af;border-color:#3b82f6}.status-resolved{background:#d1fae5;color:#065f46;border-color:#10b981}.status-closed{background:#f3f4f6;color:#374151;border-color:#9ca3af}.ticket-section{padding:1.25rem 1.75rem;border-bottom:2px solid #f3f4f6;position:relative}.ticket-section:last-child{border-bottom:none}.ticket-section h2{font-size:1.125rem;font-weight:600;color:#1f2937;margin-bottom:.875rem;padding-bottom:.5rem;border-bottom:2px solid #e5e7eb;display:flex;align-items:center;gap:.5rem}.ticket-section h2:before{content:"";width:4px;height:20px;background:#3b82f6;border-radius:2px}.reply-section{background:#f9fafb;border-left:4px solid #3b82f6}.reply-textarea{width:100%;padding:.75rem;border-radius:8px;border:2px solid #d1d5db;font-size:.9375rem;font-family:inherit;resize:vertical;min-height:80px;transition:all .2s ease;background:#fff}.reply-textarea:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.send-btn{margin-top:.5rem;padding:.625rem 1.25rem;background-color:#3b82f6;color:#fff;border:none;border-radius:8px;cursor:pointer;font-size:.9375rem;font-weight:600;transition:all .2s ease;box-shadow:0 2px 4px #3b82f64d}.send-btn:hover:not(:disabled){background-color:#2563eb;transform:translateY(-1px);box-shadow:0 4px 8px #3b82f666}.send-btn:disabled{background-color:#9ca3af;cursor:not-allowed;box-shadow:none}.message-thread{background:linear-gradient(to bottom,#f0f9ff,#fff);border-left:4px solid #0ea5e9}.messages-container{display:flex;flex-direction:column;gap:.75rem;padding:.5rem}.message-item{max-width:70%;padding:.75rem 1rem;border-radius:12px;font-size:.9375rem;line-height:1.5;box-shadow:0 2px 6px #00000014;position:relative}.user-msg{align-self:flex-end;background:linear-gradient(135deg,#eff6ff,#dbeafe);border:2px solid #93c5fd}.user-msg:after{content:"";position:absolute;right:-8px;top:12px;width:0;height:0;border-left:8px solid #93c5fd;border-top:8px solid transparent;border-bottom:8px solid transparent}.supporter-msg{align-self:flex-start;background:linear-gradient(135deg,#f9fafb,#f3f4f6);border:2px solid #d1d5db}.supporter-msg:before{content:"";position:absolute;left:-8px;top:12px;width:0;height:0;border-right:8px solid #d1d5db;border-top:8px solid transparent;border-bottom:8px solid transparent}.msg-header{display:flex;justify-content:space-between;font-size:.75rem;margin-bottom:.5rem;padding-bottom:.375rem;border-bottom:1px solid rgba(0,0,0,.08);color:#6b7280;gap:1rem}.msg-header strong{color:#374151;font-weight:600;font-size:.8125rem}.msg-text{color:#1f2937;margin:0}.msg-image{max-width:100%;border-radius:8px;margin-top:.625rem;border:2px solid rgba(0,0,0,.1)}.description-image-section{display:flex;gap:1.5rem;align-items:flex-start;background:#fafbfc;border-left:4px solid #10b981}.description-container{flex:1}.description-container h2{color:#059669}.description-container p{color:#374151;line-height:1.6;font-size:.9375rem;padding:.875rem;background:#fff;border-radius:8px;border:1px solid #e5e7eb}.image-container{flex:0 0 300px;padding:.75rem;background:#fff;border-radius:12px;border:2px solid #e5e7eb}.ticket-image{width:100%;height:auto;border-radius:8px;box-shadow:0 4px 8px #0000001a}.update-item{background:linear-gradient(to right,#fef3c7,#fde68a);padding:.875rem 1rem;border-radius:8px;border-left:4px solid #f59e0b;color:#78350f;line-height:1.5;font-size:.9375rem;margin-bottom:.625rem;box-shadow:0 2px 4px #f59e0b33}.update-item:last-child{margin-bottom:0}.comm-item{background:#f9fafb;border-radius:8px;padding:1rem;border:2px solid #e5e7eb;border-left:4px solid #8b5cf6;margin-bottom:.75rem;box-shadow:0 2px 4px #0000000d}.comm-item:last-child{margin-bottom:0}.comm-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.625rem;padding-bottom:.625rem;border-bottom:2px solid #e5e7eb;flex-wrap:wrap;gap:.5rem;font-size:.875rem}.comm-header strong{color:#1f2937;font-weight:600;font-size:1rem}.comm-content{color:#374151;line-height:1.6;font-size:.9375rem}.add-update-section{text-align:right;padding:1.25rem 1.75rem;background:linear-gradient(to right,#f0fdf4,#dcfce7);border-left:4px solid #10b981}.add-update-btn{background-color:#10b981;color:#fff;border:none;padding:.625rem 1.25rem;border-radius:8px;font-size:.9375rem;font-weight:600;cursor:pointer;transition:all .2s ease;box-shadow:0 2px 6px #10b9814d}.add-update-btn:hover{background-color:#059669;transform:translateY(-1px);box-shadow:0 4px 10px #10b98166}.modal-overlay{position:fixed;inset:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:999;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.modal-content{background:#fff;border-radius:12px;padding:1.5rem;width:90%;max-width:500px;box-shadow:0 8px 24px #0003;border:2px solid #e5e7eb}.modal-content h3{font-size:1.25rem;font-weight:600;color:#1f2937;margin-bottom:1rem;padding-bottom:.625rem;border-bottom:2px solid #e5e7eb}.modal-content textarea{width:100%;min-height:120px;padding:.75rem;border-radius:8px;border:2px solid #d1d5db;resize:vertical;font-size:.9375rem;font-family:inherit;margin-bottom:1rem;transition:all .2s ease}.modal-content textarea:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.modal-actions{display:flex;justify-content:flex-end;gap:.875rem}.modal-actions button{padding:.75rem 1.5rem;border:none;border-radius:8px;cursor:pointer;font-size:.9375rem;font-weight:600;transition:all .2s ease}.modal-actions button:first-child{background:#f3f4f6;color:#374151;border:2px solid #d1d5db}.modal-actions button:first-child:hover{background:#e5e7eb;border-color:#9ca3af}.modal-actions button:last-child{background:#3b82f6;color:#fff;box-shadow:0 2px 6px #3b82f64d}.modal-actions button:last-child:hover:not(:disabled){background:#2563eb;transform:translateY(-1px);box-shadow:0 4px 10px #3b82f666}.modal-actions button:disabled{background:#9ca3af;cursor:not-allowed;box-shadow:none}.back-btn{background:#3b82f6;color:#fff;border:none;padding:.875rem 1.75rem;border-radius:8px;font-size:.9375rem;font-weight:600;cursor:pointer;transition:all .2s ease;box-shadow:0 2px 6px #3b82f64d}.back-btn:hover{background:#2563eb;transform:translateY(-1px);box-shadow:0 4px 10px #3b82f666}@media (max-width: 768px){.ticket-detail-page{padding:1rem}.detail-header{padding:1.5rem}.header-left h1{font-size:1.5rem}.ticket-section{padding:1.5rem}.ticket-header-info{flex-direction:column}.status-badge-large{align-self:flex-start}.description-image-section{flex-direction:column;gap:1.5rem}.image-container{flex:1;width:100%}.message-item{max-width:85%}}@media (max-width: 480px){.ticket-meta{flex-wrap:wrap}.back-button{padding:.5rem .875rem;font-size:.8125rem}.ticket-section{padding:1.25rem}.modal-content{padding:1.5rem}.ticket-section h2{font-size:1rem}}.reply-textarea{width:100%;padding:.75rem;border-radius:8px;border:2px solid #d1d5db;font-size:.9375rem;font-family:inherit;resize:vertical;min-height:80px;transition:all .2s ease;background:#fff;color:#000}.reply-textarea::placeholder{color:#555}.ticket-section.supporter-remarks-section{background-color:#fff;border-radius:12px;box-shadow:0 2px 10px #00000014;padding:16px 20px;margin-top:20px;border:1px solid #e5e7eb}.remarks-header{display:flex;align-items:center;gap:10px;margin-bottom:12px;border-bottom:1px solid #f0f0f0;padding-bottom:8px}.remarks-header .icon{color:#d69d22}.remarks-header h2{font-size:1.1rem;font-weight:600;color:#d69d22;margin:0}.remarks-highlight{background-color:#f9fafb;border-left:4px solid #d69d22;padding:12px 16px;border-radius:8px;transition:background .2s ease}.remarks-highlight:hover{background-color:#f3f4f6}.remarks-highlight p{margin:0;font-size:.95rem;line-height:1.5;color:#374151;white-space:pre-wrap}.image-input{margin-top:8px}.image-preview{margin:10px 0;display:flex;align-items:center;gap:10px}.preview-thumb{width:80px;height:80px;border-radius:8px;object-fit:cover;border:1px solid #ddd}.mobile-menu-btn{display:none;position:fixed;top:20px;left:20px;z-index:1100;background:linear-gradient(135deg,#1e3c72,#2a5298 50%);border:none;border-radius:12px;padding:12px;cursor:pointer;box-shadow:0 4px 15px #1e3c724d;transition:all .3s ease}.mobile-menu-btn:hover{transform:scale(1.05);box-shadow:0 6px 20px #1e3c7266}.hamburger{display:flex;flex-direction:column;gap:4px;width:24px;height:20px}.hamburger span{display:block;height:3px;background:#fff;border-radius:2px;transition:all .3s ease}.hamburger.active span:nth-child(1){transform:rotate(45deg) translate(7px,7px)}.hamburger.active span:nth-child(2){opacity:0}.hamburger.active span:nth-child(3){transform:rotate(-45deg) translate(7px,-7px)}.sidebar-overlay{display:none;position:fixed;inset:0;background:#00000080;z-index:999;animation:fadeIn .3s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.sidebar{width:280px;min-width:280px;height:100vh;display:flex;flex-direction:column;background:linear-gradient(135deg,#1e3c72,#2a5298 50%);box-shadow:4px 0 20px #1e3c7233;transition:all .4s cubic-bezier(.4,0,.2,1);z-index:1000;position:relative;overflow:hidden}.sidebar-shine{position:absolute;top:-50%;left:-50%;width:200%;height:200%;background:linear-gradient(45deg,transparent 30%,rgba(255,255,255,.1) 50%,transparent 70%);animation:shine 8s 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